Monday, June 28, 2010

Uh oh: That HTC EVO 4G update might be bricking phones

A quick word to the wise for those about to party with the just-released OTA update for the Sprint HTC Evo 4G: tread carefully.

While I�m mostly hearing success stories, we�re also getting a fairly surprising number of tips in our inbox from folks saying that the OTA update just bricked (read: broke) their handset. While the vast majority of this group admits that their handsets were rooted (read: hacked for customization�s sake), some are alleging that their EVOs were daisy-fresh factory configured units.

Of those with supposedly standard units that are now broken, we�re told that the update appeared to come through a second time after updating. Thinking it was a two-part update or that they�d been chosen for some secret special upgrade, they tapped the update button again � and blammo, bricked phone. Unfortunately, a hard reset doesn�t seem to be fixing things for anyone we�re hearing from.

We just put in a quick call to Sprint CS, and the agent we talked to confirmed that they�d been getting calls about this issue since the update rolled out. The only current recommendation they�ve got, it seems, is to pop into a Sprint store and hope they�ve got a unit available for exchange.

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