Independent Study by J.D. Power and Associates Gives T-Mobile Top Honors for Superior Customer Service.
T-Mobile USA, Inc. continues to earn accolades for its dedication to providing customers with superior service. J.D. Power and Associates today announced that T-Mobile was the sole wireless carrier to earn the highest ranking in their 2010 Wireless Customer Care Performance StudySM � Volume 2.
�We are honored to be recognized as the wireless industry�s highest ranked customer service provider,� says Brian Brueckman, group vice president, customer service, T-Mobile USA. �This award is a reflection of our frontline employees� commitment to customer delight as well as our entire organization�s focus on helping customers realize the full potential of our great products and services.�
Today�s honor continues to demonstrate T-Mobile�s commitment to providing an outstanding customer experience. The study provides a detailed report card based on consumer experiences on the phone with T-Mobile customer service representatives, through an automated response system (ARS), in person at T-Mobile retail stores and online at http://www.t-mobile.com. The study shows the following:
* T-Mobile is the sole highest-ranked among all wireless providers in Overall Customer Care Performance, and significantly above the industry average.
* In direct interactions with customer service representatives, T-Mobile scores higher than any other wireless provider.
* On calls that began with the ARS and transferred to a customer service representative, T-Mobile leads all wireless providers.
* For customers walking into a retail store for service, T-Mobile scores above industry average.
The 2010 Wireless Customer Care Performance Study � Volume 2 is based on responses from 9,690 wireless customers who had a customer care experience within the past six months. Online interviews were conducted between January and June of 2010.
Recent recognition of T-Mobile�s customer service excellence also extends to its retail customer experience. Earlier this year, T-Mobile received the highest ranking for retail customer satisfaction in the J.D. Power and Associates 2010 Wireless Retail Sales Satisfaction StudySM � Volume 1.
More information about J.D. Power and Associates studies can be found at http://www.jdpower.com.
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