Comprehensive Suite of Services Available at RadioShack Stores to Provide Convenient Assistance for Virtually Any Customer Technology Needs.
RadioShack and AT&T* announced the launch of AT&T ConnecTech support services in more than 4,400 company-owned RadioShack stores. Under a new agreement, AT&T ConnecTech will serve as a full-service tech-support team for RadioShack customers. RadioShack shoppers can now receive trusted technology advice in-store from RadioShack employees, and reliable assistance in-home from AT&T ConnecTech to install and enjoy their technology products and services.
AT&T ConnecTech provides in-home and remote services for virtually all technical support needs to AT&T and non-AT&T customers in all 50 states, seven days a week. The range of ConnecTech services includes television and home theater installation, personal computer set-up and support, as well as home network installation.
�Consumers trust RadioShack�s helpful experts who work together with them to find just the right products and services for their connected lifestyles,� said Peter Whitsett, executive vice president and general merchandising manager for RadioShack. �It�s a highly mobile world and consumer choices are becoming more complex every day. So it�s a natural fit to offer a wide range of support services both in the stores and in their homes. AT&T is a technology leader, and it made sense for us to leverage their expertise to enhance the customer experience at The Shack.�
RadioShack customers can choose from several levels of AT&T ConnecTech support, often available with next-day appointments. Some of these support services include:
One-time remote technical support
Home networking and PC installation
Home theater installation
PC repair
Remote online wireless network installation
�Now, RadioShack customers can get the assistance they need beyond the store with in-home support services from ConnecTech,� said Randy Feger, vice president of Consumer Home Services for AT&T. �Our services are tailored perfectly for RadioShack�s connected, digital customers. Now they can save time and start enjoying their new technology right away with convenient and affordable support.�
For more information, customers can visit www.radioshack.com or www.att.com/connectech.
About RadioShack Corporation
RadioShack Corporation (NYSE: RSH), headquartered in Fort Worth, Texas, is one of the nation�s most experienced and trusted consumer electronics specialty retailers, offering innovative products and services from leading brands. Our knowledgeable, helpful sales associates are committed to enhancing the in-store shopping experience by listening to our customers, offering advice and partnering with them to find the best technology solutions that fit their needs. Operating from convenient and accessible neighborhood and mall locations, the company has approximately 4,450 company-operated stores; almost 1,400 dealer outlets; nearly 600 wireless phone kiosks throughout the United States; and approximately 200 company-operated stores in Mexico.
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