Service unit Samsung received the prize "Company of the Year - 2008"

Service unit Samsung became the winner of the prize �Company of the Year - 2008�. In 2008, the Russian service network Samsung grew by 15%. At this moment in the country operate 843 service centers in 83 cities openly x 128 special service centers corporate clients.

As pointed out by Kim Seung-Ku, general director of Samsung Russia Service, the opening of new points of service work is not limited to - very much attention to the company paying customer information. Modern technology is complex, so often that the problem faced by the user, not a cause for repairs. In 2008, the monthly number of calls into a single support to over 78 thousand.

Another important factor that ensures speed and quality of service is well thought out logistics. Thanks to the warehouse in Moscow and a daily supply of spare parts by express post in 2008, the average length of service technology Samsung declined to two days. Professional Qualification service centers also improved: they undergo training, learn to work with new models of equipment. In addition, Samsung will apply its own design to improve service. Thus, once the masters service centers Communicators Samsung has risen significantly speed mobile service was made possible precise control over the distribution of applications, which greatly simplified the process of organizing the work of visiting artists.