Jane is contrite... Now we're trying to help Gary

Faithful blog readers will recall �Jane�, who sent us an apoplectic, foul-mouthed rant, mistaking us for the makers of WinFixer WinAntivirusPro.

The letter was entertaining in its creative use of epithets.

However, I had sent her an email explaining that we weren�t related to the WinAntivirusPro band of miscreants, and her reply was significantly more civil, albeit still entertaining:

Dear Mr. Eckelberry;

Thank you for your courteous and helpful response to my potty-mouth- rant. And my apologies to you and other staff at Sunbelt.

This elusive WinAntivirus thing has really been a bother; I use my computer for research and writing. Recently, when I submit a query to Google, I get the nasty WinAntivirus screen that will not go away. It's to a point where I really don't know who to trust. I am aware that there are several available programs that represent that they will remove that WinAntivirus stuff, at a price. Then, my own internal computer tells me that the reptiles responsible for the WinAntivirus may be profiting from the sale of the removal programs. It's all very confusing.

I want to find these WinAntivirus folks quite soon, and I hope they have a 1-800 number.

I work at an inpatient psychiatric facility, where even the most deranged and psychotic patients are entitled to unrestricted access to a telephone. Some of these poor souls are just lonely, and looking for a kind voice to listen to their rantings. Such as the folks that answer the phone at WinAntivirus. Do you, by chance have that number? That would make me feel a whole lot better.

Thanks, Jane

I have advised her that there really is no way to contact these WinAntivirus folks� Although, the idea of using psychiatric patients en masse to harrass a vendor is a curious and novel approach to lodging complaints.

Lest you think it�s all over, however, �Gary� sent an email yesterday through our Media Relations link which is a wee bit confused:

Conversation: Media Inquiry - Sunbelt Software Research Center
Subject: Media Inquiry - Sunbelt Software Research Center

Jason, I don't know what connection you may have with "pointroll cookie".

This complaint is not directed at you personally, BUT I DO NOT WANT AND I RESENT WITH FIRE IN MY EYE THE INTRUSION AND INVASION OF MY COMPUTER BY "POINTROLL COOKIE"!!
PLEASE!! IF YOU CAN, R E M O V E ALL DATA PRETAINING TO "POINTROLL COOKIE" FROM MY COMPUTER NOW AND FOREVER!! I CAN NOT MAKE IT MORE PLAIN. YOU WILL NOTICE THAT I AM USING CAPS. POINTROLL COOKIE, GET OUT AND STAY OUT OF MY LIFE FOREVERRRRRRRRR!

SINCERELY, GARY (removed)

Of course, we have no association with the Pointroll cookie and we�re still scratching our heads over exactly what Gary means. We�ve sent an email trying to get more clarity.

Clarity, of course, is sometimes a rare commodity in this business.

Alex Eckelberry